Returns policy

You can request a standard return within 48 hours of delivery if items are unused and in their original packaging. BIGBRANDS manages the return with the store on your behalf.

1. 1

   Start a return

   Go to My orders, open a delivered order and choose the item you'd like to return.

2. 2

   Tell us why

   Pick a reason and add a note or photos if the item arrived damaged or defective.

3. 3

   We review it

   BIGBRANDS reviews your request — you never need to deal with the store directly.

4. 4

   Collection & refund

   We arrange collection where applicable and process your refund once the item is received.